WHAT WILL BRITEVERIFY CHARGE TO VERIFY MY EMAILS?
BriteVerify is not a subscription service and will only charge you for verifications used. Pricing starts at one penny per verification and our full price information can be viewed on our home page https://briteverify.com
WHY AM I BEING REFERRED TO BRITEVERIFY BY MY EMAIL SERVICE PROVIDER (ESP)?
BriteVerify helps identify and remove Invalid email addresses from web forms and databases. If your ESP has referred you to BriteVerify, it’s likely because your email database has a high number of invalid email addresses that need to be removed prior to mailing your next campaign.
DOES BRITEVERIFY HAVE AN API?
Yes, after creating your account you can click on Real-Time API to access your API information and implementation instructions. You may utilize the BriteVerify API in your web sign-up/lead capture form to prevent future invalid email addresses from entering your database.
HOW ARE DUPLICATE EMAILS HANDLED WITH THE API?
HOW ARE DUPLICATE EMAILS HANDLED DURING FILE VERIFICATION?
Duplicates are not removed during the verification process. You will be charged for each email address in the file. The primary reason we do not remove duplicate emails is because our system would have no way of knowing which entry is the one you want removed. Many customers intentionally have multiple entries associated with an email for various reasons so we would not presume that it is always an error. We recommend you remove any duplicates you do not want prior to verification to avoid incurring any extra fees.
DO I HAVE TO SIGN A CONTRACT TO USE BRITEVERIFY?
DOES BRITEVERIFY REMOVE SPAMTRAPS?
BriteVerify identifies and removes typo spam traps and repurposed email domains that have been turned into spam traps. BriteVerify does not aid in the removal of primary spam traps as there is no service available that can do this with 100% confidence. For more information about spam traps, please visit http://www.briteverify.com/blog/a-word-on-spamtraps.
WHY HAS MY ACCOUNT BEEN DISABLED?
BriteVerify monitors every account for specific behaviors that have been correlated with system misuse. When we observe these behaviors we disable an account and need to speak with you prior to confirming your account. To confirm your account please email firstname.lastname@example.org and we will respond promptly.
WHAT KIND OF FILE FORMAT DOES BRITEVERIFY ACCEPT?
To properly prepare your file please open it in Excel, make sure all email addresses are in the same column, click Save As and select Format > Comma Separated Values, and save your file. For more information, see our article on exporting from Excel.
CAN I UPLOAD A FILE WITH MORE THAN JUST EMAIL ADDRESSES INCLUDED?
Yes, as long as your file contains a single column of email addresses we will verify your emails and return all your original data along with the status of each email address.
HOW MANY RECORDS CAN I UPLOAD INTO BRITEVERIFY’S SELF-SERVICE TOOLS?
You can load up to 1 million records per file using BriteVerify’s self-service tools. If your file exceeds 1mm records please split the file into multiple files or send a message to email@example.com and we will help.
WHY AM I GETTING AN IMPORT ERROR WHEN TRYING TO LOAD MY FILE?
There are a few things that can cause import errors. For detailed information on each please visit our section on Importing and Verifying a File or check this article on
MY FILE IS STUCK PROCESSING, NOW WHAT?
Sometimes an extra space can cause a file to slow down when it’s near completion. Give your file a few minutes to correct itself. If your file remains ‘stuck’ at same percentage for longer than 20 minutes, please log into your account and use the support chat located in the bottom right corner to message one of our support specialists.
WHAT DO EACH OF THE BRITEVERIFY STATUSES MEAN?
For detailed information on each of our primary and secondary statuses please see our status key.
WHAT EMAILS SHOULD I MAIL TO?
For the best delivery results you should mail to Valid emails only. This is especially true if you are using self-service email service providers like MailChimp and Sendgrid. For more information about how to use each status please see our status key.
HOW DO I EXPORT ONLY VALID EMAILS?
When your verified file is complete you can click the View Details button to get a detailed report. Then choose Download Valid button from the download options. If you’d like all your verified records, simply click the Download All option.
WHY ARE ALL THE EMAILS IN MY FILE MARKED INVALID?
It’s likely that an extra delimiter was somehow included along with each email address in your file. For more information about how to prepare your file for verification please see our article on prepping your file.
WHERE CAN I FIND MY RECEIPT?
After you receive your payment notification simply log into your account, click on Invoices to print your payment receipt.